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Dear Chamber Member:

Chairman of the BoardOn behalf of our Board of Directors and staff, I am pleased to present the 1999 edition of the Chamber Member Buyers’ Guide and Regional Profile.

This publication is the result of new direction and focus of our organization to provide an enhanced image to our members and the Glendale area business community.

We believe you will find this magazine a valuable guide in your day-to-day business and encourage you to "buy Chamber" when purchasing goods and services. We also encourage you to become familiar with the many Chamber programs and services listed in order for you to take full advantage of your membership.

During the past year, the Chamber's Board of Directors and staff have focused on long-range planning, strengthening our relations with local government officials, upgrading office technology and developing financial and marketing strategies to better position ourselves as a leader among the West Valley chambers.

This will be a pivotal year for our organization as we look to: build our membership base, retire our building debt and develop new programs and services for our members while expanding existing ones.

I look forward to working with our Board of Directors and new President, Don Rinehart, to foster the continued growth and prosperity of our business community.




Dave Duran
U.S. West Communications
Chairman of the Board

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Title Name Firm Term
Chairman of the Board Dave Duran U.S. West Communications 1999
Chairman Elect Gail Meyers Luke Federal Credit Union 2000
Treasurer Mary Pritchard The Pritchard Group 1999
Past Chairman Fred Maihofer Estrella Mountain Community College 1999
DIRECTORS: Cindy Benze Carvers Restaurant 1999
Director Richard Brown Norwest Bank 1999
Director Anna Krzywiec Elan Travel/American Express 2000
Director Bridget Nelke Air Rapid Printing 2000
Director William Nelson Kickapoo Computers 2000
Director William Zacharia Z’s Fine Jewelry 2000
Director Robert Curry Thunderbird Samaritan Medical Center 2001
Director Dr. Tessa Martinez-Pollack Glendale Community College 2001
Director Terrance Mead Mead & Associates 2001
Director Kelly Sample Cucina Tagliani Restauran 2001
Director William E. Toops Glendale Star/Pueblo Publishers 2001
Ex-Officio Colonel Michael Hazen Luke Air Force Bas 2001
Ex-Officio Mayor Elaine Scruggs City of Glendale 2001

President/CEO Don Rinehart
V.P. Chamber Operations/Member Consultant Harry Shapiro
V.P. Marketing & Events/Member Consultant Ray Goulding
Member Consultant Mary Santilli
Director of Administrative Services Monika Nylund
Administrative Services Assistant Della Rivas




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Chamber PhotoThe Glendale Chamber of Commerce is a business association consisting of voluntary membership and a professional staff.

In the greater Glendale area, the Chamber's 700 members represent the varied aspects of the business world. From local retail, trade and professional services to manufacturing and exporting, Chamber member businesses provide goods and services, jobs and tax revenue to benefit the area's economy.

The Chamber serves the business community as the voice of commerce, provides programs and services to improve the economic environment for its members and supplies leadership for improving the quality of life.

For area residents and newcomers, the Chamber is a reliable source for community information and a dependable resource for business referrals. General information and business referrals are available by phone (602 937-4754 or

1-800-IDSUNNY) Monday - Friday, and 24 hours a day by accessing our web site at www.glendaleazchamber.org. The Chamber office building is located in downtown Glendale at 7105 N. 59th Avenue and serves as a visitors center with a wide variety of brochures, maps, and information about the Glendale area, our business membership and the state of Arizona.

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The overall goal of the Chamber is to position itself as a major action and influential organization in Glendale and the West Valley, through well-balanced programming that is implemented and communicated effectively.

Specific goals for 1999, as determined by the Chamber's Board of Directors, are:

Membership Development

  • Continue efforts to encourage the personal involvement of members in Chamber programs and activities
  • Develop and implement a comprehensive member needs assessment program to identify future Chamber programs and services
  • Implement renewed efforts to increase membership and member retention

Economic Development

  • Continue pro-active economic development efforts in partnership with the City of Glendale
  • Develop new community marketing publications in partnership with the City of Glendale
  • Monitor area growth and transportation issues

Government Relations

  • Conduct periodic business briefings to allow members to better communicate business interests to local and state elected officials
  • Maintain and strengthen relationships with elected city officials and staff
  • Work with Westmarc and other area chambers to insure West Valley representation on state boards and commissions

Community Relations

  • Develop joint programs with other West Valley chambers to create a more regional focus on issues of mutual importance
  • Support educational programs to train qualified, skilled employees
  • Provide support to area organizations in marketing major community events

Military Affairs

  • Strengthen relationship with Luke Air Force Base through the Volunteer Appreciation and Luke Shoot-Out Golf programs
  • Monitor encroachment and base closure issues involving Luke AFB
  • Assist with new base personnel orientation and spousal employment programs

Board of Directors & Staff

  • Develop strategies to retire Chamber office building debt by 2000
  • Develop a balanced budget and performance-based programs for 1999
  • Upgrade office technology and develop an interactive Internet web site
  • Investigate the establishment of a 501(C)(3) foundation

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Marketing & Networking

  Auction Sponsor - Your business can provide a quality item for either the "silent" or "live" auction at our annual fundraiser.

Blender Host - Each month the Chamber sponsors a membership networking event at a member's place of business. Sponsoring is a great way to introduce your business to area business people.

Blender Showcase - At each monthly Blender, members have the opportunity to showcase their businesses in a mini-trade show atmosphere.

Business to Business Trade Show - The Chamber sponsors an annual business to business trade show which provides members the unique opportunity to showcase their products and services to other members in an 8'x10' exhibit space.

Direct Mail Promotion - Membership mailing labels/disks are available for purchase and give members direct access to a prime audience of business prospects.

Event Sponsorship - Your business can choose one of many Chamber-sponsored programs and events to market your product or services. From a Golf Hole Sponsorship to an Event Title Sponsorship, fees vary based on program or event.

Leads Groups - Weekly leads groups meet to exchange qualified leads and referrals in order to generate business for each other.

Luke AFB "Shoot-Out" Golf Tournament - Annual golf outing to promote relations between Luke Air Force Base personnel, area businesses and government officials. In addition to playing in the tournament, a variety of sponsorship opportunities are available to members.

Mailing Inserts - Each month the Chamber mails the PULSE (Chamber Newsletter) to over 1,100 locations. Members can include an 81/2" x 11" mailing insertion.

Message On Hold - On a daily basis, dozens of callers to the Chamber must be placed on hold for up to one minute. Members now have the opportunity to advertise their businesses or services with monthly advertising spots. These spots will be customized to deliver your message to many potential customers.

New Homeowner Leads - Members can advertise their businesses to up to 1,000 new West Valley homeowners each month.

Relocation Inquiry Link-Up - Over 3,000 people per year contact the Glendale Chamber of Commerce requesting information about moving to Glendale. For just $100 per year, your business can receive a weekly listing of these inquiries.

Small Business Procurement Conference - Annual program where members can market their products and services to area corporate, government and educational institution purchasing agents.

Visitor Center Brochures - Include your rack-size brochures in the Chamber's Visitor Center area at no charge.

Women in Business Conference/Trade Show - Annual Chamber-sponsored event providing members with a series of workshops and exhibits to give exposure to other members and business owners.




Community Map & Relocation Guide - The community map and relocation guide is an actual street map with an index for users to find specific destinations and which also includes valuable relocation and tourism information. Advertising space is available to members wishing to heighten their visibility to tourists, relocation inquiries and new residents.

Community Profile & Member Buyers’ Guide - The community profile and member buyers’ guide contains information on the City of Glendale and surrounding areas. Included in the magazine is a directory listing of Chamber members. Advertising space is available to members wishing to heighten their visibility to corporate relocation inquiries, Chamber members and visitors to the Glendale area.

"PULSE" Monthly Newsletter - Monthly publication to Chamber members is included in membership investment. This Chamber newsletter is mailed monthly to member businesses. The Pulse offers our members the opportunity to increase their visibility through advertising and keeps the membership informed of member issues and events as well as other important business news.


Savings Plans


Cellular Phone Service - The Chamber offers considerable savings on base and time rates with various providers.

Internet Services - Your business receives international exposure via the Chamber's web site. Additionally the Chamber site offers program and member information, demographics, relocation information and links to related sites. The Chamber offers a number of internet and web page design services to members at reduced rates.

Long Distance Services - Plans are available which save members money on business and residential long-distance calls.

Merchant BankCard Processing - Plans are available for processing your customers' credit and debit cards for their purchases.

Mortgage Program - Program which allows homeowners to save money on new and refinanced mortgages.

Pager Services - Pager services are available at special member monthly rates through various preferred providers.

PrePaid Legal Services - Chamber members and their employees may access affordable legal expense benefit plans. Providing legal assistance from will preparation to litigation, the plans can provide significant savings over services purchased separately.

Vehicle Fleet Purchase Program - Purchase vehicles through specified Chamber member vehicle dealerships and receive fleet discount prices.


Insurance Programs


Dental, Disability, Health (including Chiropractic), Life and Vision - Various plans are available at special member group rates.

St. Luke's Employee Assistance - This plan makes available to our members professional counseling at special monthly premiums structured at a savings rate of 40% to any Chamber employer or employee. Special programs are also available to Chamber members.

Worker's Compensation - Special programs available to Chamber members.

Entertainment and Recreation


Arizona Highways - Arizona Highways offers Chamber members and their employees a discount on selected items from its catalog (excluding Arizona Highways Magazine) when ordering through the Chamber.

Castles ‘N Coasters - The Chamber has special rates for all-day unlimited ride and gold passes at a significant savings for Chamber members and their employees.

"The Deck" Coupon Book - "Buy One, Get One Free" coupon booklet with restaurant and entertainment establishments Valleywide.

IMAX Theater Scottsdale - Chamber members and their employees can enjoy savings on admission at the Scottsdale IMAX Theater. Tickets are good for double feature presentations.

San Diego Ticket Program - Chamber members and their employees can purchase tickets to Sea World of California at the Chamber office with great savings per ticket! We are the only Chamber in Arizona authorized to offer Sea World tickets for purchase. Also available are San Diego Zoo and San Diego Wild Animal Park discount coupons.

Member Services


Business Counseling - The Chamber offers members one-on-one business counseling through SCORE (Service Core of Retired Executives) and Maricopa Small Business Development Center (SBDC). Counseling is available by appointment only.

Business Referrals - The Chamber receives thousands of requests for recommendations on goods and services to be purchased in the Glendale area. We refer these newcomers, visitors and area residents to members first.

Business Seminars - You are invited to attend periodic seminars or workshops that the Chamber hosts or co-sponsors on topics affecting the Glendale area business community.

Certificates of Origin - The Chamber provides our corporate seal for certificates of origin as a service to member firms exporting products outside the United States.

Committees and Task Forces - Opportunities for involvement abound with the various projects, task forces and committees that are a part of the Chamber. Members may become involved with planning an awards banquet, interacting with local and area government officials, working to resolve a community issue or simply attending a Chamber special event.

Clubs & Organizations - Listings of area clubs and organizations, updated annually, are available to members at no charge.

Facts & Figures - Area demographics and resource publications are available from the Chamber for members and relocating businesses to assist them in making informed business decisions.

Good Morning Glendale! Breakfasts - The Chamber hosts regular membership breakfast meetings with speakers and programs on a variety of business topics.

Meeting Facilities - Members have access to the Chamber's conference room to hold business meetings, seminars or press conferences.

Membership Plaque - Your membership investment with the Chamber entitles you to a personalized membership plaque which, displayed at your place of business, shows you are a progressive business that has invested in the Chamber and community. It also adds credibility to your business.

Ribbon Cuttings & Groundbreakings - The Chamber provides ribbon cuttings and groundbreaking ceremonies to our members who are new to the area, completing a remodeling project, moving to a new location or celebrating a special event.

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